FAQ

How do I contact you?

Most questions can be answered simply by reviewing the information in our FAQ details. However, if you don't find the answer to your question there, visit this page: Contact Us. Nobody responds faster!

Can I Get a Catalog in the Mail?

Sorry, but we're too small to be able to publish a mail order catalog, and we are adding new Local New Mexico products all the time. If we did send out a catalog it would be out of date in a few weeks. We do offer an email newsletter that will tell you about our latest specials and new products.

I'm Nervous About Ordering Online. Can I Order by Phone?

Sure you can call us!! Contact Us here.

There Is A Product I Want, But I Don't See It Online. How Can I Get It?

Most everything we sell is listed right here on our website. If you don't see it, give us a call and we will do our best to find it for you, or you may have seen it at our Taos Store location, visit this page: Contact Us. Nobody responds faster!

I Just Checked My Online Banking Account, And It Appears You've Charged My Credit Card Twice!

Mistakes happen, but we will do our best to get this fixed as soon as possible. Please visit this page: Contact Us. Nobody responds faster!

What Payment Methods Do You Accept?

We accept VISA, Mastercard, American Express, Discover. You can also log into your PayPal account from our checkout page. (PayPal is the world's most popular and secure online payment service. When you use PayPal, your billing address and credit card information are not shared with the merchants you pay.)

I Have A Coupon. How Do I Redeem It?

There is a box on the Shopping Cart Page a little down and to the left on that page that says "Coupon Code". Enter your code in that box and then press the "apply" button and the discount will be applied to your order.

Do You Offer Gift Wrapping?

Yes! Please see our gift-wrapping page for details.

What Is Your Return Policy?

We accept returns for pretty much any reason at any time, but we only accept those returns we have been notified to expect. See our return policy page for details.

What Shipping Methods Do You Offer?

We ship by Fed Ex and the United States Postal Service. Please see our shipping terms page for all the details.

Do You Offer Free Shipping?

Yes on all orders that are over $200! We also use Eco-Biodegradable Peanuts as packing material for obvious environmental reasons. 

When Will My Order Ship?

99% of orders ship within one business day: Order by 11am Mountain time and it will ship the same day!

Do You Ship Overseas?

No, we currently only ship within the US, US Territories, APO addresses and Canada 

How Do I Track My Order?

When your order ships you will receive a confirmation email which contains your tracking number and a link to either Fed Ex or USPS.

Where Is Your Store Located?

We're a REAL retail store, not just a "virtual" one. Our Made in New Mexico store is located on the west side of the famous Taos Plaza. The address is 127 N. Plaza, Taos, NM 87571.

Do You Sell Wholesale?

No we're a retail store and website.

How Do I Contact The Manufacturer Of A Product I Saw On Your Site?

We do not give out this information but will be happy to contact them on your behalf.

What Is Your Privacy Policy?

You can read it on our privacy page